Your comment was completely off topic and irrelevant to the sad event which lead to the OP writing of her experience with Steak and Shake. However since you wish to touch upon the tobacco issue, it seems that you’re the one acted like a child. Steak and Shake is a private business, regardless of the whether or not the law forbids your electronic cigarette in a public restaurant, Steak and Shake has the right to demand that you not use that product in their establishment, esp if they determine that its use is offensive to other customers. Your attitude of righteous indignation against Steak and Shake exercising their right of providing their customers a tobacco free environment, is part of what causes so many non-smokers to be so intolerant of any kind of tobacco use.

Back to the original topic, I’d like to know if the Steak and Shake mentioned above, and Steak and Shake’s corporate entities have done anything to institute some common sense into how they handle deaf customers, esp when it’d be so simple to just take the order at the window, then ask the customer to pull forward, while they process the other orders which they were able to take over their noisebox. It really would be such a simple matter of offering true customer service in avoiding this kind of issue ever happening.

Keep writing.

Gotta ask ya, how does one start at a barefoot, off a dock or pulling outta the water literally? Hey, pulling outta water on slalom ain’t easy, takes a lot of balance and knowing if the boat has got enough horsepower. If one were to go from skiing to barefooting, how’d one start?

Right, fear.

Ann_C

Sometimes the only way to handle fear is to plow right through it, sometimes by baby steps. Congrats on bringing a new one into your family! I have no doubt you can find a balance.